Senior Team Lead-Security, Technical Services Job at NTT DATA (Bangkok)

Senior Team Lead-Security, Technical Services

NTT DATA

Location:
Thailand , Bangkok

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Team Lead, Technical Services is a pivotal role responsible for managing a team of engineers to ensure client satisfaction and operational excellence. The ideal candidate will have solid experience in IT service management, technical services, and strong leadership qualities. A bachelor's degree in Business or Information Technology is required, with a master's degree preferred. The role offers a hybrid working environment and requires immediate availability.

Job Responsibility:

Provides operational leadership team to a team of individuals accountable for service offer management
Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
Investigates and solves client problems which have been escalated by the team
Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
Assists with the analysis of statistics and other data to determine the level of client service provided
Contributes to and assists with the maintenance of the information technology site plan
Assists with the identification of user and employee training requirements

Requirements:

Bachelor's degree or equivalent in Business or Information Technology or related field
Master’s degree or equivalent in Information Technology or Business Administration preferred
ITIL certification is desirable
Relevant technical certifications as required
Solid experience in similar role within a related global technology environment
Moderate level of experience operationally managing a technical team
Solid experience dealing with clients and managing service levels
Solid stakeholder engagement experience at all levels in the organization
Seasoned knowledge of technical services, IT service management, and related technologies
Ability to stay up to date with industry trends, emerging technologies, and best practices
Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Good client-facing and communication skills, with the ability to build and maintain strong client relationships
Developing management qualities, including the ability to learn the skills to inspire and mentor a team
Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to multi-task, set priorities and meet deadlines
Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
Ability to work collaboratively with cross-functional teams and stakeholders

Nice to have:

Master’s degree or equivalent in Information Technology or Business Administration
ITIL certification
Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Senior Team Lead-Security, Technical Services

NTT DATA

Location:
Thailand , Bangkok

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

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