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Senior Systems Support Engineer

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Thoughtworks

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Location:
Brazil , São Paulo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.

Job Responsibility:

  • Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
  • Understand complex application systems and debug business impacting issues
  • Follow standards and best practices to bring operational efficiencies, stability and availability of the system
  • Use continuous delivery practices to evolve, support and deliver high-quality software
  • Leverage knowledge regarding different logging techniques for alerting, monitoring and identifying root cause of incidents
  • Efficiently use DevOps tools and practices to deploy and run software
  • Act as a mentor for less experienced peers
  • Apply latest technology thinking from Technology Radar to solve client problems

Requirements:

  • Experience working with C# programming language
  • Understanding of cloud platforms such as AWS, Azure or GCP
  • High-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless
  • Strong debugging and triaging skills to troubleshoot code effectively
  • Experience working with relational databases such as MS SQL, MySQL or PostgreSQL
  • Experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines
  • Experience working with relational or non-relational databases
  • Understanding of application monitoring tools such as DataDog, Prometheus or Grafana
  • Ability to ensure deliverables are high-quality and well-tested
  • Comfortable with Agile methods, such as Scrum and/or Kanban
  • Good communication and articulation skills
  • Presence in the external tech community
  • Resilient in ambiguous situations
  • Advocate for and implement cloud best practices
  • Advocate for security best practices
  • Can guide and mentor junior-level consultants
  • Willing to be part of a rotation- and need-based 24x7 available team
What we offer:
  • Interactive tools
  • Numerous development programs
  • Teammates who want to help you grow

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Fulltime
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