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As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.
Job Responsibility:
Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
Understand complex application systems and debug business impacting issues
Follow standards and best practices to bring operational efficiencies, stability and availability of the system
Use continuous delivery practices to evolve, support and deliver high-quality software
Leverage knowledge regarding different logging techniques for alerting, monitoring and identifying root cause of incidents
Efficiently use DevOps tools and practices to deploy and run software
Act as a mentor for less experienced peers
Apply latest technology thinking from Technology Radar to solve client problems
Requirements:
Experience working with C# programming language
Understanding of cloud platforms such as AWS, Azure or GCP
High-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless
Strong debugging and triaging skills to troubleshoot code effectively
Experience working with relational databases such as MS SQL, MySQL or PostgreSQL
Experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines
Experience working with relational or non-relational databases
Understanding of application monitoring tools such as DataDog, Prometheus or Grafana
Ability to ensure deliverables are high-quality and well-tested
Comfortable with Agile methods, such as Scrum and/or Kanban
Good communication and articulation skills
Presence in the external tech community
Resilient in ambiguous situations
Advocate for and implement cloud best practices
Advocate for security best practices
Can guide and mentor junior-level consultants
Willing to be part of a rotation- and need-based 24x7 available team