Senior System Support Engineer – High Performance Computing

• Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager
• Provides detailed technical design, analyses and develops enterprise solutions
• Regularly leads technical assessment and delivery solutions to the customer
• Coordinates implementation of new installations, designs, and migrations for HPC solutions
• Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions
• Provides input to the company strategy moving forward
• Collects and determines data from appropriate sources to assist in determining customer needs and requirements
• Responds to requests for technical information from customers
• Engages in technical problem solving across multiple technologies
• often needs to develop new methods to apply to the situation
• Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc
• Produces complete proposals for smaller engagements within area of expertise
• Actively grows the company portfolio with existing customers through new opportunities and change management

• A minimum TSPV Government Security clearance is mandatory for the role
• Expertise in Linux/Unix operating systems, parallel file systems (e.g., Lustre, GPFS) and networking technologies is essential
• Proficient in programming and scripting languages such as Python and C++
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of HPC solutions
• Has contributed to the design and application of new tools
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause
• In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level
• Be able to demonstrate a broad understanding of market dynamics within HPC commercial issues, and technical concerns whilst maintaining depth in core focus area
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts
• Demonstrates application of technical expertise in successful engagements involving multiple disciplines
• Ability to independently complete solution implementation or application design deliverables

Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion