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Senior Strategic Customer Success Manager

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Cresta

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

120000.00 - 160000.00 USD / Year
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Job Description:

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuring our customers' success and driving business growth. You will be a trusted advisor and leader across some of our most high-value, complex customer relationships. This role is tailored for seasoned experts with deep domain knowledge, strong executive presence, and a passion for delivering measurable outcomes. You will lead strategic initiatives, mentor team members, and drive long-term customer value through renewal, expansion, and innovation.

Job Responsibility:

  • Customer Relationship Management
  • Customer Journey Optimization
  • Stakeholder Strategy
  • Renewal and Expansion
  • Data-Driven Decision Making
  • Collaboration
  • Account Management
  • Customer Advocacy
  • Build and configure the Cresta product for customers

Requirements:

  • 4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
  • Fantastic written and verbal communicator
  • Highly organized
  • Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
  • Willing to travel (~25%)
  • Willing to be on frequent video calls with customers in EST - PST time zones
What we offer:
  • Variety of medical, dental, and vision plans
  • Paid parental leave
  • Monthly Health & Wellness allowance
  • Work from home office stipend
  • Lunch reimbursement for in-office employees
  • PTO: Flexible
  • Bonus
  • Equity

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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