Senior Staff Engineer, Interactive Voice Response - AI/ML

Our Service Engineering team at GEICO is revolutionizing customer service using AI and multi-agent systems. If you're passionate about creating large-scale, distributed AI applications with significant business impact, this opportunity is perfect for you. Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat. Our Senior Staff Engineer is a lead member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.