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This is a founding Solutions Engineer role in a strategic region, with a primary focus on post-sales technical partnership and long-term customer success. You’ll be the first dedicated technical resource on the ground, helping define our regional post-sales engagement model and building Sentry’s presence from the ground up. You won’t be starting from scratch. The region already includes high-impact, globally recognized customers such as Canva, Coles Supermarkets, Air New Zealand, and Leonardo.Ai, providing a strong foundation and immediate opportunities to deepen adoption, drive standardization, and support complex, large-scale implementations. You’ll work closely with engineering leaders and platform teams at these companies, acting as a trusted technical advisor and ensuring Sentry is successfully embedded into their development workflows and platforms. This role requires a high degree of autonomy, ownership, and technical leadership. You’ll partner closely with customers to guide architecture decisions, troubleshoot complex implementations, and translate real-world usage into actionable product feedback. Internally, you’ll collaborate with Product, Support, and Engineering to advocate for customer needs and improve how we deliver and scale post-sales technical engagement. As the region grows, this role offers a clear path to shaping—and eventually scaling—the regional solutions engineering function.
Job Responsibility:
Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value
Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product)
Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption
Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered
Requirements:
5+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers
Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
Possess excellent communication and presentation skills
Problem solver, knowledgable, and can-doer
Nice to have:
Enjoy talking about technology and interfacing with engineers and engineering leaders
Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries
Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.)
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle!