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The Senior Solutions Consultant (Analytics) at Optimizely is responsible for providing comprehensive guidance and support for all Optimizely Analytics Clients, as well as acting as the Optimizely Analytics subject matter expert within the Expert Services organization. The Senior Solutions Consultant (Analytics) will work closely with our Clients and Partners, as well as our Optimizely Analytics Product team on new implementations as well as communicate technical requirements based on best practices and experience. Technical troubleshooting, conceptualizing technical solutions and intuitive consultancy based on client’s business goals are also a part of the daily work.
Job Responsibility:
Guide technical client resources through the successful implementation of Optimizely Analytics in specific. and as part of the broader Optimizely One suite of solutions
Communicate product knowledge and concepts clearly and concisely as required to both technical and non-technical audiences including marketing team members, analysts and developers
Confidently educate client executive team members whenever needed to ensure they become our champions
Communicate actively with internal product engineering and developer teams in order to reach the best technical solutions and effective troubleshooting
Additionally, help these engineering resources with QA of prospective and implemented solutions
Solve and incorporate technical complex customer, marketing, developer and organizational challenges
Provide rules of engagement and technical project management as you work with customers to assist them through the implementation process while helping them as they troubleshoot JavaScript and API integrations
Balance multiple customer-facing projects and priorities at once while meeting appropriate timelines
Each project in the context of onboarding ranges between 3 weeks and 6 months implementation work
Identify potential challenges and recognize resources required for resolution
Feel comfortable working with a dynamic portfolio of varied clients in a vast range of industries (from commerce to finance to healthcare to tech), including B2C and B2B
Understand and respect confidentiality when it comes to client information
Work closely with the Expert Services Management and project teams to support on-going specific product implementations as it relates to scope, timeline and budget
Become an Optimizely Analytics Champion and drive education and understanding through out the Expert Services Organization through example, documentation, and education
Requirements:
7+ years in a technical onboarding, solution consulting, or solution architecture role with hands-on experience in analytics tools such as Tableau, or Looker
Strong SQL fluency
experience working directly with data warehouses (e.g., Snowflake, BigQuery, Redshift) and data modelling
Exceptional communication abilities across technical and non-technical audiences
Thrive in a fast-paced, dynamic environment where you’re constantly learning and collaborating
Bachelor's degree strongly preferred or equivalent work experience
What we offer:
Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Free communal transport facilities inside Dhaka to and from the office