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As a Senior Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision. You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof-of-concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality.
Job Responsibility:
Partner with Sales & Customer Success to drive revenue
Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles
Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers
Lead technical discovery sessions that align customer business objectives with platform capabilities
Design and deliver technical solutions
Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.)
Deliver customised demos and proof‑of‑concepts that validate value against specific client needs
Quantify business impact using ROI models, TCO calculations, and business case development
Be the technical link across the customer lifecycle
Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback
Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope
Support onboarding, implementation, and architectural decisions for strategic accounts
Enable the revenue team
Provide targeted product and competitive enablement for Sales and Customer Success
Stay ahead of industry trends and competitor offerings — championing product innovation internally
Requirements:
3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM
Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close
Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders
Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications
Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience
Proactive in identifying risks, gaps, and dependencies during technical scoping
Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation
Familiar with data flows, ETL processes, and systems integration architectures — able to map how platforms exchange and transform data
Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture
Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io)
Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms
Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation