Job Description:
Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more! We are looking for a technical leader who can own, design, and deliver large-scale components of Microsoft’s Employee Self-Service Agent (ESS) platform—our unified, AI-powered front door for IT, HR and Facility self-help. This is a high-impact engineering role where the person will act as a solution provider, driving architectural decisions, scaling ESS Agent to global enterprise load, and enabling 95% digital-first adoption. The ideal candidate is a hands-on technical leader with deep experience in distributed systems, LLM-driven architectures, and enterprise integrations, capable of transforming complex problems into simple, intuitive solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
