Senior Software Engineer, Customer Engineering

Goody is a gifting company making it easy to send personal and corporate gifts. With more than two million gifts sent and customers including Google, Stripe, Meta, Anthropic, Notion, NBCUniversal, DHL, and others, we have found product–market fit and are looking to grow and scale. We’re looking for a motivated Senior Software Engineer to help our customers have the best experience with Goody. You will be the engineer that has the most direct impact on our customer experience. In this role, you will be a force multiplier for the business: unblocking high-value sales deals, building features that make our customers happy, and resolving complex technical escalations for our Customer Experience team. If you love hearing a customer request in the morning and telling them it’s shipped in the afternoon, this role is for you. In this role, you will have a wide understanding of, and will work across, our entire platform and stack. This is an excellent role for someone who likes to work with customers, while also having the ability to not just advise customers on our product, but actively build to solve their problems.