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Senior Software Engineer - (Backend) Customer Obsession

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Uber

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Location:
United States , Sunnyvale, California ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

202000.00 - 224000.00 USD / Year
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Job Description:

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support all our users be Riders, Drivers, Eaters, and Restaurants. Customer Obsession team focuses on creating seamless experiences through in-app conversation first tailored support for multiple lines of business. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions. Additionally, you will have the chance to design and build support solutions from scratch for new and evolving areas like Autonomous Vehicles (AV), ensuring a consistent and seamless customer support experience.

Job Responsibility:

  • Work on Uber's most complex applications by designing, implementing, and unit testing the backend application code
  • Help teams with defining an architecture that would scale and also encourage best practices
  • Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes
  • Promote and demonstrate problem-specific expertise and execution excellence in delivering results

Requirements:

  • 7+ years experience
  • Experience in applying AI-powered tools and frameworks in line with modern industry practices and innovation trends
  • Bachelor's degree in Computer Science or related field
  • Scalable system architecture design
  • Production-quality services, deployment, monitoring, and reliability
  • Microservice designs, gRPC or REST API development
  • Ability to decompose complex business problems into clean, extensible, performant services and systems
  • Logging, monitoring, performance troubleshooting and tuning experience
  • Excellent problem-solving skills and the ability to work in a collaborative team environment
  • Comfortable in navigating multi-disciplinary teams with respect
  • Focus on code quality in terms of coverage, code reviews
  • Excellent technical writing skills to communicate design, requirements, flows, architecture
  • Fluent in one of these programming languages: Golang, Scala, Java
  • Comfortable in one of these scripting languages: Javascript, python
  • Solid understanding of algorithms, data structures, and software design principles
  • Experience with version control systems such as Git
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • Eligible for various benefits

Additional Information:

Job Posted:
January 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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