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Senior ServiceNow Solution Architect

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior ServiceNow Solution Architect will lead the design and execution of ServiceNow solutions, focusing on UX, AI, GRC, and CMDB domains. With 9-12 years of IT experience and 5+ years in ServiceNow, the candidate will convert high-level designs into actionable plans, mentor teams, and ensure best practices are followed. Strong stakeholder communication and technical expertise are essential for success in this role.

Job Responsibility:

  • Own end-to-end solution design for ServiceNow initiatives—from business requirements to production rollout
  • Convert High-Level Designs (HLDs) into detailed, executable Low-Level Designs (LLDs) for development teams
  • Lead technical design workshops, requirement clarification, and architecture reviews with business and IT stakeholders
  • Provide architectural guidance during development, testing, and deployment
  • Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture
  • Drive UX-led design thinking to improve adoption and user experience
  • Design and govern solutions across AI, GRC, and CMDB modules
  • Mentor developers and reviewers on design quality, scalability, and performance
  • Act as the technical SPOC for architecture-related decisions and escalations

Requirements:

  • 9–12 years of overall IT experience with 5+ years on ServiceNow
  • Proven experience as a ServiceNow Solution Architect or Lead Architect
  • Strong expertise in converting HLDs into LLDs and guiding execution
  • Hands-on experience with: CMDB & CSDM, CI classes, relationships, discovery & service mapping
  • UX/UI Framework, Service Portal, Next Experience, UI Builder
  • ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, GenAI features)
  • GRC modules (Risk, Compliance, Policy, Controls)
  • Strong understanding of data models, integrations, workflows, and scripting
  • Experience leading end-to-end ServiceNow implementations
  • Ability to work closely with developers, QA, product owners, and business users
  • Strong documentation skills for design artefacts, architecture diagrams, and decision logs

Nice to have:

  • Experience with SecOps, ITSM, ESM, CSM modules
  • Exposure to AI strategy, automation frameworks, and GenAI use cases in ServiceNow
  • ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist
  • Experience working in large enterprise or global delivery models
  • Familiarity with Agile / SAFe delivery models
  • Knowledge of integration patterns (REST, MID Server, external systems)
  • Strong stakeholder communication and influencing skills
  • Ability to challenge requirements constructively and propose optimal solutions
  • Mentoring mindset—able to uplift developer capability
  • Structured thinking with attention to detail
  • Ownership mindset with a design-to-delivery orientation

Additional Information:

Job Posted:
March 01, 2026

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