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Senior ServiceNow Engineer

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Trace3

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Location:
United States , Irvine

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

115000.00 - 128000.00 USD / Year
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Job Description:

The Senior ServiceNow Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between ServiceNow and NetSuite SuiteBilling, as well as other third-party platforms. This hands-on role requires deep technical expertise in ServiceNow, strong integration skills, and close collaboration with cross-functional stakeholders to ensure secure, scalable, and high-performing solutions that advance Trace3’s business objectives.

Job Responsibility:

  • Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs
  • Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations
  • Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments
  • Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments
  • Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions
  • Create and maintain technical documentation for integrations, workflows, and configurations
  • provide training and Tier 2/3 support to administrators and power users as needed
  • Support Multi-Tenancy & Domain Separation project and solution once live in system

Requirements:

  • Bachelor’s degree from an accredited university or equivalent experience
  • ServiceNow Certified System Administrator (CSA) required
  • 5 years’ experience with ServiceNow platform administration, development, and customer integrations
  • 3 years’ of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure
  • 5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others
  • 5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations
  • 5 years’ experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations
  • Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
  • Excellent written and verbal communication skills

Nice to have:

  • Hands on experience with ServiceNow upgrades, cloning, and patching processes
  • Knowledge of ITIL, DevOps, and Agile methodologies
  • Experience with ServiceNow Performance Analytics and Reporting
  • Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) preferred
What we offer:
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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