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The Senior ServiceNow Developer will play a crucial role in delivering technical support and solutions within the ServiceNow platform. Candidates should have a strong background in ServiceNow development, integration, and ITIL methodologies. Excellent communication skills and the ability to adapt to a fast-paced environment are essential. This position offers the opportunity to work on innovative projects and collaborate with business partners.
Job Responsibility:
Delivering technical support and solutions within the ServiceNow platform
Work on innovative projects and collaborate with business partners
Requirements:
Proven history of providing technical support during all phases of project delivery
Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)
Very good experience on CSM implementations (Case Management)
Extensive experience on service portal customizations
Knowledge on Order Management
Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
Integration (interfacing) of enterprise software systems with ServiceNow
Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture and relational databases
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Must be adaptable to work in a varied, fast paced exciting, ever-changing environment
Excellent communication skills and the ability to work with business partners
Expertise level understanding of ServiceNow Platform & its capabilities are required
Extensive experience on service portal development