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As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of ServiceNow.
Job Responsibility:
Design, develop, and implement ServiceNow solutions, including customizations and integrations
Collaborate with stakeholders to gather, analyze, and refine requirements
Customize and configure ServiceNow applications, modules, and workflows
Troubleshoot and resolve technical issues on the ServiceNow platform
Develop and maintain technical documentation, including system designs and user guides
Mentor junior developers and contribute to the team’s technical growth
Stay updated on the latest ServiceNow features and industry best practices
Ensure compliance with coding standards, security policies, and best practices
Conduct code reviews and actively participate in design discussions
Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field
At least 5+ years of hands-on experience with ServiceNow development and administration
Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS
Strong understanding of ITSM and ITOM processes, including workflows and automation
Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management)
Familiarity with Agile/Scrum methodologies for project delivery