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Senior ServiceNow AI Engineer

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Coursera

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Location:
India

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Coursera is looking for a capable, motivated ServiceNow AI Engineer who will work with the IT team to deliver impactful and innovative Agentic AI solutions on the ServiceNow platform. This individual contributor will be strong in ServiceNow integrations and skilled at architecting and applying intelligent AI solutions to workflows and automation. They must possess high motivation in learning innovative solutions. Experience with ServiceNow portals, workspaces, and Generative AI is a strong plus. In addition to ServiceNow, this role will also contribute to IT automation initiatives leveraging technologies such as Workato, Workday, Okta, and Slack. As part of a growing IT team, you will work in different areas, establish development best practices, and help create more efficient and effective methods to support the business. This role will have a special focus on ServiceNow architecture, integrations, and AI-driven automation to assess, implement, and maintain new services.

Job Responsibility:

  • Perform hands-on configuration and customization of the ServiceNow platform to support business processes across ITSM, ITAM, CMDB, HRSD, SPM, S2P, Legal, Employee Center, and Performance Analytics, with a focus on AI-readiness and leveraging tools like Document Intelligence
  • Design and deliver advanced ServiceNow integrations (IntegrationHub, REST/SOAP APIs, MID Servers, event-driven patterns) and architect Agentic AI solutions to enhance workflow automation, including building AI Agents in AI Studio and integrating Generative AI with Flow Designer
  • Develop and enhance ServiceNow portals and workspaces, embedding intelligent features such as AI Search configuration and Now Assist in Virtual Agent (VA), to provide modern, intuitive employee-facing experiences
  • Oversee day-to-day platform administration, including user management, access control, workflows, data integrity, and adherence to security and development standards across all AI and core platform components
  • Conduct thorough testing, quality assurance, and documentation of ServiceNow enhancements, updates, and AI-driven solutions, while ensuring quality and accuracy through effective Prompt Engineering and sharing best practices with stakeholders
  • Partner with IT and business teams to identify opportunities for platform growth, operational improvements, and intelligent automation that scale with Coursera’s needs, specifically focusing on expanding the conversational interface integration with Slack

Requirements:

  • 4+ years of experience in ServiceNow administration and platform development
  • Proven track record of designing and delivering solutions for major ServiceNow implementations
  • 2+ years of experience in architecting and implementing complex integrations (REST/SOAP, IntegrationHub) with external and internal systems
  • 1+ years of experience in the hands-on application and deployment of Agentic AI concepts or frameworks for workflow automation or intelligent service delivery
  • Expert-level knowledge of platform security (ACLs, BRs, Scripts), data modeling (CMDB), and a strong command of object-oriented Javascript within the ServiceNow ecosystem
  • ServiceNow certifications related to System Administration, ITSM, ITAM, SPM, HRSD, GRC, and Performance Analytics

Nice to have:

  • Experience developing and deploying ServiceNow portals and workspaces
  • Background in IaaS, PaaS, iPaaS, and SaaS integrations
  • ServiceNow certifications related to System Administration, ITSM, ITAM, SPM, HRSD, GRC, and Performance Analytics
  • A degree or equivalent experience, preferably in Information Technology, with experience in providing training or documenting training guides for non-technical users

Additional Information:

Job Posted:
January 05, 2026

Work Type:
Remote work
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