Senior service desk engineer Job at Randstad (Bristol)

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Language - English & French
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

What we offer

Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Service Desk Senior Engineer

Service Desk Senior Engineer-Service Support position at Sopra Steria, a major T...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11)
MS Office
Outlook
MS Teams
Azure AD
on-prem Active Directory
M365
Defender
VPN
ServiceNow

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat within the time specified by the agreed service levels
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company's quality management system
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Tracking and documenting any changes made to the KB article and creating of KB article

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human

Job Responsibility

Work on and resolve escalated service desk tickets
Delight our clients with a friendly, quick and helpful experience
Provide the client with advanced remote troubleshooting
Remote hardware maintenance and support
Use our ticketing system to work on and resolve service desk tickets & service requests
Managing and recording all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes

Fulltime

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Senior Atlassian Engineer

We are seeking a highly skilled Senior Atlassian Engineer to be the enterprise o...

Location

India , Hyderabad

Salary:

Not provided

Appen

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience administering Atlassian products in enterprise environments
Atlassian Certified Professional in Jira Administration (Cloud or Data Center)
additional certifications in Confluence and JSM preferred
Proven success in leading large-scale tool migrations and platform consolidations
Strong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM
Experience integrating Atlassian tools with collaboration and incident management platforms
Strong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders

Job Responsibility

Lead the configuration, customization, and scaling of Jira, JSM, and Confluence
Design and maintain custom workflows, permission schemes, automation rules, and reporting
Implement governance, security, and compliance best practices across the Atlassian platform
Drive adoption of Atlassian best practices across the business
Configure and optimize JSM for incident, problem, change, and request management
Partner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows
Define knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases
Integrate Atlassian tools with collaboration platforms and engineering toolchains
Lead efforts to consolidate and migrate legacy systems into the Atlassian ecosystem (e.g., prior ticketing, incident management, or knowledge base tools)
Continuously evaluate new Atlassian features and marketplace apps, driving improvements in productivity and service delivery

Fulltime

Senior DevSecOps Engineer

Hogarth is looking for a Senior DevOps Engineer to assist with managing technica...

Location

Philippines , Manila

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Architecting and building infrastructure using IaC (Terraform / CloudFormation / ARM Templates)
Providing solutions to the requirements of a fast-paced team
Monitor the systems daily and respond immediately to security or usability concerns
Respond to and resolve help desk requests in a timely manner
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Ability to help develop and implement robust policies for the administration of user rights and privileges
Dedication to developing and maintaining detailed documentation
Administrate infrastructure, including firewalls, databases, malware protection software and other processes
Intermediate understanding of governance goals and practices
Experience working in geographically distributed teams

Job Responsibility

Assist with managing technical, production and project management collaboration platforms
Manage and administer the development and operations of an advanced digital platform where a mix of cloud services are supporting the continuous integration pipeline powering the delivery of projects Hogarth’s Fortune 500 clients

Help Desk Tier 2 - Senior

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Mountain View

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Must have an active DOD Secret security clearance
Must have an active Security+ certification
Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support
Additional education or experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Senior Enterprise Applications Engineer

As a member of the Information Services Department, the Senior Enterprise Applic...

Location

United States , Washington, DC

Salary:

Not provided

Benchmark Makers

Expiration Date

Until further notice

Requirements

Bachelor’s degree required, preferably in computer science
Minimum of ten years of extensive experience managing enterprise-wide applications, preferably in a law firm
Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls and security
Infrastructure, server, operating systems and network communications knowledge
Proficient knowledge of desktop operating systems, software and software packaging practices
Deep knowledge of law firm software, procedures and risk policies
Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures
Knowledge of SQL server and SQL scripting
Extensive experience supporting and configuring Intapp products

Job Responsibility

Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage
Resolve and respond to Help Desk tickets related to enterprise-wide applications
Keep current on patches and releases related to enterprise-wide applications
Lead the testing of new software or new versions of software
Create and maintain test environments for each of the enterprise-wide applications
Function as the Project Lead for new enterprise-wide applications or updates to existing applications
Create and maintain production environments for enterprise-wide applications
Interface with vendors on a regular basis regarding problems, bug fixes and new software versions
Develop & promote training initiatives relating, but not limited, to the document management systems and matter centricity
Identify workflow process inefficiencies and implement changes to improve the productivity, efficiency, and/or cost-effectiveness of products or services

Fulltime

Senior service desk engineer

Randstad

Location:
United Kingdom , Bristol

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 17, 2026

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Senior service desk engineer

Randstad

Location:United Kingdom , Bristol

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 28, 2026

Expiration:March 17, 2026

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Location:
United Kingdom , Bristol

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 28, 2026

Expiration:
March 17, 2026