Senior Service Designer

• Drive the design of systemic interventions in complex, multi-partner ecosystems
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
• Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
• Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
• Advocate service providers as much as service users and communication objective in mind

• 5+ years of professional service design experience
• Highly developed design skills, demonstrated in your portfolio of recent work
• Confident presentation and storytelling abilities
• Experience collaborating in multifunctional teams as the service design lead
• Proficiency with contemporary design and prototyping tools and methods

A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief