Senior Service Delivery Manager, Inetum

Inetum

Location:
Belgium

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Service Delivery Manager, you will be in charge of the daily governance of large and complex IT Outsourcing Agreements. Your main objective is to safeguard the contractual agreements, for which you will align with many other departments internally and externally. You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements. Your customer sees you as a trusted advisor.

Job Responsibility:

Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
Meet customer regularly to review performance and propose improvements or new opportunities
Monitor budgets and margins & report accordingly, ensuring correct invoicing
Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation

Requirements:

Master Degree thinking level
sound knowledge of MS Office
quick learner when working with new tools and applications
ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
solid interest in and knowledge of the ICT industry
excellent communication skills in Dutch, English, and French
ability to dialogue with people from different backgrounds
driven and enthusiastic team member
excellent time management and organizational skills
ability to work independently
not afraid of making decisions

What we offer:

Flexible working hours
satellite offices
home working
informal, no-nonsense environment
32 days of annual leave
company car and a national fuel/charging card or mobility allowance
group insurance
hospitalization insurance
competitive gross salary

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

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Senior Service Delivery Manager