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We are seeking a skilled and experienced Salesforce architect to lead our Salesforce data and Security team in driving innovation, best practices, and standardization of Salesforce solutions across the organization. The ideal candidate will have a deep understanding of Salesforce platform capabilities, extensive experience in managing complex CRM projects, and a passion for optimizing business processes through technology.
Job Responsibility:
Oversee the design, development, implementation, and maintenance of Salesforce CRM solutions to meet business objectives
Lead a team of administrators, developers, data and Security architects/leads in executing projects and initiatives related to Salesforce platform enhancements
Collaborate with cross-functional teams to gather requirements, define project scope, and ensure successful delivery of Salesforce projects
Provide strategic guidance on leveraging Salesforce features to streamline sales processes, improve customer service operations, and enhance user experience
Manage user access, security settings, data integrity, and system configurations within the Salesforce platform
Develop and maintain documentation related to system configurations, processes, workflows, and best practices
Conduct regular training sessions for end-users to promote adoption of new features and functionalities within the Salesforce CRM system
Stay current on emerging trends and best practices in the CRM space to recommend innovative solutions that align with business goals
Managing a dedicated team for both Data and Security, including architects and developers to build scalable and modular architecture, to be leveraged across multiple Salesforce Orgs at Cencora
Managing all Data and Security related aspects of the existing deployments while working towards standardizing the framework, by undertaking initiatives
Collaborating with cross-functional teams in areas such as Salesforce CRM implementation, business analytics and process improvement to ensure smooth operations
Working closely with DevOps teams to ensure all the new projects/deployments are compliant to the overall Data and Security framework
Monitoring the performance of existing solution and troubleshooting/mitigating any issues that arise due to evolving business/technology scenarios
Documenting technical specifications, processes, and best practices
Manage ongoing customer data projects to deliver accurate data to a variety of teams, systems and processes across the business
Managing and implementing tools/systems/processes needed to build and maintain robust data hygiene standards and overall data governance
Managing multiple Salesforce CRM projects in a fast-paced business environment, and prioritizing work efforts to ensure projects stay on track to hit deadlines
Building and maintaining positive working relationships with stakeholders and internal customers across the enterprise
Work to continually improve processes, efficiency, and quality
Requirements:
Bachelor’s degree in computer science or related field with 5+ years’ experience in Salesforce development, data & security area
Excellent problem-solving skills with attention to detail
High proficiency in enterprise scale data management systems and implementations
Ability to work in a highly dynamic and deadline driven environment
Needs to be a strong team player with excellent problem solving capabilities
Good organization and communications skills
Strong analytical thinking capabilities
Nice to have:
Certified Salesforce Administrator (ADM201) is preferred
Experience in designing Salesforce Data structure and Security framework for large deployments involving multiple Salesforce products