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Senior Sales Operations Manager

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Cricut

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Location:
United States, South Jordan

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Cricut is looking for a self-motivated, detail-oriented, and analytically minded Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting, reporting, and cross-functional collaboration.

Job Responsibility:

  • Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance
  • Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners
  • Support ad hoc reporting requests and develop tools/processes to improve team efficiency
  • Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories
  • Conduct weekly/bi-weekly inventory planning calls with major retail accounts
  • Create and maintain a rolling SKU-level sales plan by account and by week
  • Analyze weekly sales performance vs. forecast and report findings to stakeholders
  • Monitor inventory levels, sales trends, and market conditions
  • communicate risks and opportunities proactively
  • Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans
  • Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders
  • Ensure orders meet customer-specific supply chain requirements to minimize chargebacks
  • Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity
  • Support promotional activities by coordinating with Sales and Demand Planning teams
  • Develop replenishment strategies for high-demand or seasonal items
  • Align inventory availability with financial objectives and in-stock goals
  • Analyze sell-in/sell-through performance and provide actionable recommendations
  • Track key inventory metrics and communicate performance updates to internal teams
  • Coordinate with buying teams to foster a proactive and collaborative environment
  • Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives
  • Maintain strong relationships across departments to resolve issues quickly and effectively
  • Assist in resolving disputes and chargebacks in collaboration with the Finance team

Requirements:

  • Bachelor’s degree in Business, Supply Chain, Finance, or related field (preferred)
  • 5+ years of experience in sales operations, demand planning, or supply chain management
  • Strong analytical skills and the ability to work with large datasets
  • Expertise in Excel (pivot tables, formulas, trend analysis)
  • Experience with business intelligence tools such as Tableau, Domo, or similar
  • Experience with statistical modeling and sales forecasting
  • Proven ability to drive results through process improvement and data insights
  • Excellent organizational, communication, problem-solving skills and detail-oriented
  • Ability to thrive in a fast-paced, team-oriented environment with minimal supervision

Nice to have:

  • You move with urgency
  • You set high standards
  • You stay focused when things move fast
  • You collaborate like a pro
  • You embrace AI as part of your toolkit
What we offer:
  • competitive Medical, Dental, and Vision coverage
  • a 401(k) match
  • generous PTO
  • tuition reimbursement
  • a yearly lifestyle stipend to support your wellness and passions
  • exclusive employee discounts
  • relocation assistance is available

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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