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Responsible for proactively soliciting and managing group/catering-related opportunities at Indore Marriott Hotel. Manages opportunities not handled by Event Booking Center, actively up-sells to maximize revenue, and achieves personal and team revenue goals. Drives customer loyalty through service excellence.
Job Responsibility:
Proactively solicit and manage group/catering-related opportunities
Manage group/catering opportunities not handled by Event Booking Center
Upsell each business opportunity to maximize revenue
Achieve personal and team revenue goals
Ensure proper turnover of business for service delivery
Drive customer loyalty by delivering service excellence
Provide service to grow account share
Identify new group/catering business
Understand market competitors and economic trends
Close best opportunities based on market conditions
Monitor same day selling procedures
Respond to incoming group/catering opportunities
Negotiate contracts
Execute operational aspects of business booked
Support company's service and relationship strategy
Execute Customer Service Standards and Brand Standards
Obtain customer feedback
Attend pre- and post-convention meetings
Build relationships with customers and community
Coordinate with off-property sales channels
Conduct site inspections
Create contracts
Requirements:
High school diploma or GED
2 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Understanding of market conditions and competitors
Negotiating skills and creative selling abilities
Ability to use sales resources and administrative/support staff effectively
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