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Senior Rooms Operations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, Chicago

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

91000.00 - 127000.00 USD / Year

Job Description:

Manages the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility:

  • Manage execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
  • Manage staff
  • Improve guest and employee satisfaction
  • Maximize financial performance of department
  • Monitor compliance with standards and procedures
  • Lead specific team to meet property goals
  • Verify goals are translated to team for guest tracking and productivity
  • Create property environment emphasizing motivation, empowerment, teamwork, continuous improvement
  • Develop action plans based on satisfaction results
  • Set clear expectations with General Manager
  • Perform hourly job functions as needed
  • Provide excellent customer service
  • Review financial statements and performance data
  • Conduct hiring interviews
  • Verify orientations for new team members are thorough

Requirements:

  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Experience managing rooms operations departments (Front Office, Engineering/Maintenance, Housekeeping)
  • Experience managing staff
  • Understanding of guest and employee satisfaction metrics
  • Financial performance management skills
  • Compliance with standards and procedures
What we offer:
  • Equal opportunity employer
  • Diverse and inclusive environment
  • Wide range of benefits supporting associates and families
  • Wellbeing support
  • Career empowerment
  • Training and development opportunities
  • Recognition programs
  • Holistic well-being focus

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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