Senior Retail Manager, TUI

TUI

Location:
United Kingdom, Sutton

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Sutton store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences and making TUI the best-loved holiday company.

Job Responsibility:

Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
Support and develop your team to be proactive in resolving questions or complaints
Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
Work with a variety of systems empowering you to exceed performance goals and enhance customers’ digital journey
Inspire your team to exceed company sales and service goals
Recruit and retain talent maintaining high levels of engagement and low levels of attrition.

Requirements:

Proven passion for leading by example and delivering excellent customer service
Confident and fun motivator with a strong drive to achieve goals and sales targets
Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
Able to embrace change easily and adapt quickly to new ways of working
Fair and inclusive management style who recognises people are our most valued asset
Skilled mentor who communicates effectively, leads and develops your team and retains talent
Able to work a varied shift pattern each week in-line with shop opening and closing times.

What we offer:

Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance.

Additional Information:

Job Posted:
October 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Retail Manager

TUI

Location:United Kingdom, Sutton

Category:-

Contract Type:Employment contract