Senior Renewal Manager, PagerDuty

PagerDuty

Location:
Portugal, Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

PagerDuty is seeking a Senior Renewals Manager to join our talented, customer-focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships. This is an exciting opportunity to work in a commission-based role where you'll directly impact revenue growth while helping customers maximize their investment in PagerDuty's platform.

Job Responsibility:

Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships
Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting
Proactively manage renewal risks by working with cross-functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams
Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to on-time closure while positioning up-sell opportunities

Requirements:

5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role
Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings
Knowledge of IT operations and IT development organizations, systems, and tools
Bachelor's degree or equivalent degree or experience
Applicants must be currently authorized to work in the United States on a full-time basis

Nice to have:

Working experience in technology or SaaS company with software subscription experience
Experience using Salesforce CRM and other sales operations tools
Proven ability to work independently in remote environment while collaborating effectively with cross-functional teams
Strong problem-solving skills with ability to identify issues, propose solutions, and drive resolution
Self-motivated learner with positive attitude and passion for helping customers succeed

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Renewal Manager