Senior Quality Assurance Administrator - Legal Services, Wells Fargo

Wells Fargo

Location:
United States, West Des Moines ▼
Charlotte

Category:
Legal

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. This role involves providing quality assurance support, ensuring compliance with regulations, reviewing systems, developing databases, scoring work, facilitating calibrations, monitoring programs, and coaching staff.

Job Responsibility:

Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
Escalate key maintenance errors identified during scoring process and ensure resolution
Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
Assist in development and design of product specific databases
Review and score work
Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
Monitor quality assurance programs and processes to identify gaps and risk assessment
Design and conduct training as needed
Provide coaching to staff and track performance expectations and results
Make final scoring decisions on disputes which impact quality results
Interact with staff and business partners to promote team work and departmental effectiveness

Requirements:

4+ years of Quality Assurance experience, or equivalent demonstrated through work experience, training, military experience, education
Previous experience in legal order processing
Experience with Writs of Garnishments & Levies processing
Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan
Ability to read and interpret legal documents
Ability to identify potential operational issues and legal risks
Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to achieve high production and quality standards
Ability to perform general operation processing works
Solid knowledge and understanding of legal terms and processes
Intermediate Microsoft Office Skills
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization

Nice to have:

Previous experience in legal order processing
Experience with Writs of Garnishments & Levies processing
Experience with Wells Fargo systems, 1LLG (One Liens, Levies, Garnishments), and Hogan

What we offer:

In-depth on-the-job training and coaching
Paid training for 2-4 weeks
Hybrid work schedule

Additional Information:

Job Posted:
September 24, 2025

Expiration:
September 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Quality Assurance Administrator - Legal Services