Senior Python Software Engineer, Inetum

Inetum

Location:
Poland, Warsaw

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking an experienced Senior Python Software Engineer (Senior AI Developer) to join our team, focusing on the exciting development of our Customer Care Platform. In this role, you will be a key player in designing, developing, and integrating cutting-edge AI/ML solutions, with a strong emphasis on Generative AI (GenAI) and Large Language Models (LLMs). You'll be instrumental in shaping the future of customer interactions through intelligent automation.

Job Responsibility:

Design, develop, and integrate AI/ML solutions, with a particular focus on Generative AI (GenAI), LLMs, and multi-modal (chat, voice) interfaces
Architect and deliver customer-facing AI agents that provide real-time, intelligent automation for support, marketing, or transactional use cases
Build and maintain multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems
Deploy, monitor, and optimize AI models in production-grade environments using Kubernetes and Azure-native services
Integrate GenAI agents with cross-company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment
Collaborate closely with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure AI workload automation
Evaluate and integrate open-source and proprietary LLMs, embeddings, and vector databases
Optimize prompt engineering strategies and implement orchestration tools (e.g., LangChain, MCP) to enable complex task execution
Build robust model evaluation frameworks, A/B testing environments, and experiment tracking for iterative development
Design privacy-first AI workflows that comply with GDPR, anonymization, and auditability (e.g., PII scrubbing, user consent)
Guide the integration of Speech-to-Text (STT), Text-to-Speech (TTS), and Natural Language Understanding/Generation (NLU/NLG) components into unified voice/chat interfaces
Mentor junior developers, shape internal best practices, and contribute to the GenAI technical roadmap

Requirements:

Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience
Several years of experience in AI and Machine Learning development, ideally within Customer Care solutions
Strong proficiency in Python and NLP frameworks
Hands-on experience with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services)
Solid understanding of cloud architectures and microservices on Azure
Experience with CI/CD pipelines and MLOps
Analytical mindset and strong problem-solving capabilities

What we offer:

Flexible working hours
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Additional revenue sharing opportunities for initiating partnerships with new clients
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Additional Information:

Job Posted:
September 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Python Software Engineer