Senior Project Manager Job at NorthBay

Senior Project Manager

NorthBay

Location:
Pakistan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Senior Project Manager with 12+ years of hands-on experience in a Managed Service Provider (MSP) environment to lead and deliver complex IT projects in a fully remote setting. This role is highly delivery-focused and requires an individual who is comfortable managing the details, driving execution, and working closely with technical teams while owning outcomes from initiation through transition to operations. The ideal candidate thrives in fast-paced, SLA-driven environments, is highly organized, and has a proven ability to deliver multi-client projects without reliance on administrative or project coordinator support.

Job Responsibility:

Own full project lifecycle delivery for MSP engagements, including client onboarding, infrastructure upgrades, cloud migrations, security initiatives, and service transitions
Create and maintain project artifacts directly, including charters, schedules, RAID logs, budgets, and status reports
Actively manage day-to-day execution, task tracking, dependencies, and technical deliverables
Drive accountability across engineering, service desk, vendors, and third-party partners
Deliver projects across distributed teams and time zones using remote collaboration tools
Ensure seamless handoff from project delivery to steady-state managed services operations
Maintain strict alignment with SLAs, OLAs, and contractual commitments
Identify and resolve delivery blockers quickly in a remote environment
Serve as the primary client-facing lead for all assigned projects
Run remote kickoff meetings, technical workshops, and executive status reviews
Proactively manage expectations, risks, and issues while maintaining high customer satisfaction
Support pre-sales and change initiatives by providing hands-on estimates, timelines, and delivery approaches
Manage project budgets, forecasts, and margin expectations
Control scope through formal change management processes
Identify, document, and mitigate risks and issues
escalate when appropriate with clear recommendations
Use and optimize MSP and PM tools such as ServiceNow, Jira, MS Project, or similar
Apply Agile, Waterfall, or Hybrid methodologies pragmatically based on delivery needs
Continuously improve project delivery processes, templates, and playbooks for remote execution
Mentor less-experienced project managers through example and delivery leadership

Requirements:

12+ years of hands-on project management experience in an MSP or IT services environment
Demonstrated success delivering projects independently in remote settings
Strong technical understanding of: IT infrastructure (networking, servers, storage)
Cloud platforms (AWS)
Proven experience managing multiple concurrent client projects
Exceptional written and verbal communication skills for remote collaboration

Nice to have:

PMP, PRINCE2, or equivalent certification
ITIL v3/v4 certification
Agile / Scrum certification
Experience supporting pre-sales, RFPs, and SOW development
Advanced proficiency with remote collaboration and PM tools

Additional Information:

Job Posted:
January 12, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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