Senior Program Manager Job at Citizens Bank (Westwood)

Senior Program Manager

Citizens Bank

Location:
United States , Westwood ▼
Johnston
Iselin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

160000.00 - 200000.00 USD / Year

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Job Description:

Senior Program Manager – Vendor Relationship Management. We are seeking an experienced Program Manager to oversee and deliver multiple vendor program portfolios for relationship management in collaboration with sponsors and strategic partners. This role requires strategic thinking, operational execution, relationship building, negotiation, and influence to meet Enterprise Technology and Security objectives. Program efforts typically include multiple parallel projects, subject matter experts, managers, and key stakeholders. These vendor relationship management initiatives can significantly impact business economics and strategic plans. The role involves managing substantial funding, addressing moderately complex business challenges, and engaging in multidisciplinary vendor oversight within a larger portfolio. Comprehensive knowledge of the firm and its key functions is essential.

Job Responsibility:

Provide program vendor oversight and stakeholder management, including engaging and influencing stakeholders at all levels, building strong relationships, and managing expectations
Serve as the primary contact for strategic cloud vendors and internal business partners for all contract and relationship requirements
Act as an advisor and representative for both the business and strategic partners
Manage multiple contracts with comprehensive understanding and accountability
Lead cloud vendor relationship management, including contract negotiations and renewals for AWS, Azure, GCP, and other platforms
Partner with sourcing and finance teams to evaluate cloud spend, optimize cost structures, and ensure alignment with strategic goals
Act as liaison between the enterprise and strategic cloud vendors
Oversee cloud service delivery contracts, ensuring compliance with service levels, OKRs, and scope of services
Align vendor capabilities with long-term business objectives
Partner with Sourcing to ensure statements of work are fit for purpose and align with agreed roles and rates
Collaborate with Risk Management to manage overall vendor third- and fourth-party risks for onshore and offshore locations
Work with Finance to evaluate spend for capital, operating expenses, and vendor credits
Manage vendor performance, service level adherence, and remediation when necessary
Ensure contractual compliance and performance reporting for cloud vendors in accordance with third-party requirements

Requirements:

Bachelor’s degree or equivalent experience required
Ability to communicate, negotiate, and influence stakeholders at all management levels
Experience working with delivery vendor partners with onshore and offshore contractual relationships
Vendor relationship management of over $50MM annually in contract oversight
Experience managing high-value critical service contracts preferred
Ability to work independently, solve problems, and escalate issues appropriately
Experience in a regulated industry preferred
Familiarity with cloud pricing models, licensing structures, and vendor offerings

What we offer:

comprehensive medical, dental and vision coverage
retirement benefits
maternity/paternity leave
flexible work arrangements
education reimbursement
wellness programs

Additional Information:

Job Posted:
January 13, 2026

Employment Type:

Fulltime

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