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Uber AI Solutions is seeking an Operations and Delivery Program Manager to lead localization operations and client delivery across translation, transcription, and transliteration services. You’ll define and execute the team’s mission—optimizing processes, resources, and workflows to improve quality, reduce costs, and accelerate turnaround times using internal tools and in-house talent. In this role, you’ll strengthen client relationships, drive operational excellence, and partner closely with Localization (L10n), ML, Development, Supply, Sales, Tech, and Legal teams. You’ll lead end-to-end operations in the PST timezone, ensuring scalability and cost-effectiveness while supporting both internal and external teams. This position is central to delivering world-class multilingual AI services and enabling seamless global communication.
Job Responsibility:
Lead end-to-end operations and delivery programs for translation, transcription, and transliteration projects
Define and execute operational strategies that align with Uber AI Solutions’ goals for scalability, quality, and cost efficiency
Build and maintain strong client relationships, ensuring delivery excellence and satisfaction
Collaborate cross-functionally with L10n, ML, Development, Supply, Sales, Tech, and Legal teams
Identify opportunities to streamline workflows and drive automation or process improvements using internal and external tools
Monitor key performance metrics (quality, cost, turnaround time) and lead continuous improvement initiatives
Oversee vendor and resource management to ensure scalability and consistent quality
Ensure adherence to project timelines, compliance standards, and client expectations
Requirements:
5+ years of experience in localization operations, program management, or AI/ML delivery environments
Bachelors Degree
Proven success managing end-to-end localization or language service delivery programs
Strong understanding of translation, transcription, and transliteration workflows
Experience working cross-functionally with engineering, ML, and operations teams
Excellent communication, stakeholder/clients management, and leadership skills
Ability to balance strategic planning with hands-on execution in fast-paced environments
Experience managing budgets, optimizing resources, and driving cost efficiency and quality improvement
Familiarity with language technology platforms, automation tools, and AI-driven localization solutions
Nice to have:
2+ years of experience with transcription, STT models, or speech recognition technologies in the high-tech industry, preferably on the client side
Ability to speak two or more languages
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan