Senior Program Manager, Courier Experience and Support Operations

At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, we must maintain that level of customer service while scaling to meet the needs of a new and rapidly growing business, whether it be a leading market or a country we are just entering. As a Senior Program Manager for the EMEA Courier CX team, you will lead projects that enhance the overall quality of Courier customer support across the mega-region, influencing other markets and collaborating on solutions ranging from city to global scales. This role will be responsible for building world-class customer support by leveraging existing support capabilities and defining unique, net-new processes and policies. Your mission? Design and implement Courier support experiences that are seamless, scalable, and efficient - from onboarding to long-term engagement on the platform. You’ll work cross-functionally with local, regional, and global stakeholders (CX, Ops, Marketing, Marketplace, Product), play a key role in shaping EMEA and Global programs, and support the launches of AI-powered tools and emerging technologies.