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Senior Program Manager – Martech Services Delivery

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Actian

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Category:
IT - Administration

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Job Description:

We are seeking a highly experienced Program/Project Manager to strategically plan, lead, and manage complex projects for HCL Software’s Marketing Portfolio (Unica) to ensure successful client outcomes.

Job Responsibility:

  • Collaborate with HCL Stakeholders, Business Partners and Clients to understand business requirements to plan and execute project delivery to ensure successful client and business outcomes
  • Project Planning and Management: Developing comprehensive project plans, including timelines, budgets, staffing, and milestones
  • Team Leadership and Coordination: Leading and coordinating project teams, mentoring and motivating members, and fostering a collaborative environment
  • Stakeholder Communication: Engaging with Clients and HCL stakeholders to provide strategic updates, gather feedback, and ensure alignment with project goals
  • Risk Management: Identifying and mitigating significant risks to keep the project on track
  • Resource Management: Hiring and Managing resources allocations effectively to ensure Client success
  • Quality Assurance: Ensuring all deliverables meet rigorous quality standards
  • Budget Management: Overseeing project budgets and ensuring financials are managed throughout the project's lifecycle
  • Performance Monitoring: Continuously monitoring project progress, client satisfaction and making necessary adjustments
  • Reporting: Preparing and communicating project status reports & dashboards with stakeholders and clients
  • Mentoring & Guiding Project Managers & Associates
  • Ensuring a collaborative & positive work environment to enable high performance

Requirements:

  • 15+ years of experience in planning and delivery of multi-year projects related to ERP or Digital Transformation Implementations of team sizes between 50-100+ members with focus on Client Stakeholder Management
  • Proven experience in Client Facing Delivery Roles and working with Senior Client Management (CxOs)
  • Proven track record of effective leadership and team management
  • Strong communication and interpersonal skills to manage stakeholders and team members
  • Demonstrated ability to solve complex problems and make informed decisions under pressure
  • Proficiency in project management software (e.g., Microsoft Project, Asana, Trello)
  • Understanding of methodologies like Agile, Scrum, Waterfall, and Lean
  • Experience in identifying, assessing, and mitigating project risks
  • Proficiency in managing project budgets and resources efficiently
  • Ability to adapt to changing project requirements and environments
  • Skilled in negotiating with stakeholders and vendors to achieve project goals
  • Excellent time management skills to ensure project milestones are met
  • Keen attention to detail to ensure project quality and compliance

Nice to have:

  • Experience in managing Marketing Automation Projects
  • Experience in the managing projects related to Marketing Automation and ERP
What we offer:
  • Competitive compensation and benefits aligned with the Italian market
  • Opportunities for learning, growth, and career advancement in a global organization
  • Inclusive and diverse company culture

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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