Senior Professional Services Consultant Jobs

CaptivateIQ

Location:
Australia, Melbourne ▼
Sydney

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the Role: We are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ. This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer-facing consulting skills. You will be instrumental in leveraging cutting-edge data modeling technology and setting the standard for best-in-class professional services across our customer base.

Job Responsibility:

Work closely with customers and other members of the Customer Experience team to deliver best-in-class professional services to our customers
Lead, manage and complete implementation and other customer projects
Become an expert in using CaptivateIQ
Expand your understanding of sales commission structures and design best-practice calculation configurations within CaptivateIQ
Understand customer plan requirements and design system configurations maximizing modeling efficiency and repeatability
Configure and test implementations based on customers’ unique needs
Confidence and experience to step into any technical situation to support customer or consultant teams and provide best-in-class recommendations
Highly skilled at prioritization for self and others' expectation management, and practicing project management methodology
Ability to scope new implementation or post-implementation services and support negotiations
Leads customer onboarding to CX or new engagement post go live. Ensure successful handover between the different cross-functional teams and the consultant teams assigned to the project
Proactively defines, adopts, and follows team and company best practices and processes

Requirements:

6+ years of work experience, with complex sales compensation plans and modeling approaches
Top-notch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling tools
Highly organized, analytical and detail-oriented
Friendly and obsessively customer-focused and service-oriented
Ability to work independently in a fast-paced, deadline-oriented environment
Experience directly working with customers (external or internal)

Nice to have:

Experience with CaptivateIQ sales compensation software, or experience with a competitor’s software: SAP Callidus Cloud, Xactly Incent, Varicent
Experience implementing cloud software
Strong project management skills
Proficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), or subscription management systems (e.g. Zuora)
Past experience in any of the following capacities: financial operations, financial planning, accounting, system implementation, sales engineer, solutions architect, customer success, technology consulting, business analysis

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Professional Services Consultant