CrawlJobs Logo

Senior Production Engineer - Application Support Lead - Futures Engineering

clearstreet.io Logo

Clear Street

Location Icon

Location:
United States , Chicago

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

155000.00 - 185000.00 USD / Year

Job Description:

Senior Application Support Lead to oversee the support operations for our enterprise futures (cleared derivatives) back-office system, built on Java and ReactJS, and deployed using Kubernetes and Docker. This senior role combines hands-on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support.

Job Responsibility:

  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs

Requirements:

  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
  • Strategic mindset with a focus on continuous improvement
  • Willingness to be on-call for critical incidents and manage team on-call schedules
What we offer:
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Product Manager

The Senior Product Manager is responsible for leading the product strategy and e...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
quadient.com Logo
Quadient
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience as a Product Manager, with at least 2 years in a senior role
  • Proven track record of managing and leading product teams
  • Extensive experience with ERP financial systems and Accounts Receivable processes
  • Strong understanding of AI technologies and their application in product development
  • Solid technical background with hands-on experience in software development processes
  • Excellent leadership and team management skills
  • Strong written and verbal communication skills, with the ability to effectively communicate with executive management
  • Customer-first mindset with a passion for solving customer problems
  • Ability to anticipate future challenges and proactively address them
  • Experience working in an agile software development environment
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a team of product managers
  • Foster a collaborative and innovative environment within the product management team
  • Define and communicate the product vision and strategy for the Accounts Receivable Automation solution
  • Translate product strategy into actionable product roadmaps
  • Integrate AI technologies to enhance product capabilities and customer experience
  • Stay updated with AI advancements and incorporate relevant innovations into the product
  • Conduct market research and customer interviews to identify needs and opportunities
  • Gain a deep understanding of customer experience, identify product gaps, and generate ideas to grow market share and drive growth
  • Oversee the entire product lifecycle from concept to launch and beyond
  • Prioritize product features and enhancements based on business impact and customer feedback
  • Fulltime
Read More
Arrow Right

Senior Research Engineer

The HPE HPC & AI EMEA Research Lab (ERL) is characterized by a unique blend of i...
Location
Location
Germany , Munich, Berlin
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Development experience in compiled languages such as C, C++ or Fortran and experience with interpreted environments such as Python
  • At least a B.Sc. equivalent in a Science, Technology, Engineering or Mathematical discipline
  • Parallel programming experience, with programming models such as OpenMP, MPI, CUDA, OpenACC, HIP, PGAS languages, etc.
  • An understanding of AI/ML frameworks, experience with frameworks such as TensorFlow or PyTorch is highly desirable
  • An interest in system- and data center monitoring and operational data analysis
  • Professional language skills in English and German
Job Responsibility
Job Responsibility
  • Perform world-class research while also shaping products of the future
  • Work with the most esteemed research partners across Europe
  • Enable high performance research software on pre-Exascale and Exascale supercomputers
  • Provide new environments/abstractions to support application developers to build, deploy, and run applications taking advantage of leading-edge hardware at scale
  • Make and operate HPC/AI systems and datacenters in a sustainable way
  • Manage modern data-intensive workloads in high performance environments
What we offer
What we offer
  • Competitive salary and extensive benefits package (pension scheme, insurances, bike and car leasing, and other fringe benefits)
  • Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
  • Support for education, training, and career development
  • Diverse and dynamic work environment
Read More
Arrow Right

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...
Location
Location
United States , Englewood
Salary
Salary:
60.24 - 89.60 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Of Science Required
  • 7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
  • 5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
  • Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
  • Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
  • Knowledge of legal, managerial, and organizational principles and standards for health systems Required
  • EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
  • EPIC Certification (EPIC) Required
  • Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
  • Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required
Job Responsibility
Job Responsibility
  • Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
  • Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
  • Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
  • Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
  • Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
  • Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
  • Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
  • Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
  • EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
  • Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production
What we offer
What we offer
  • medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

Lead Infrastructure and Automation Engineer

The Lead Infrastructure and Automation Engineer is responsible for developing, m...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
communityfibre.co.uk Logo
Community Fibre
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 7-10 years of experience working in a server and storage environment
  • Advanced understanding of Linux (Ubuntu / Debian, and CentOS / RHEL)
  • Experience with infrastructure as code (IAC) practices
  • Configuration management: Puppet and Ansible
  • Orchestration: Terraform
  • DCIM/IPAM tools, e.g. NetBox
  • Log ingestion: OpenSearch/Elasticsearch, Logstash, Kibana, Filebeat, Syslog, Graylog
  • Containerisation: Docker and / or Kubernetes
  • Virtualisation: VMware 7.x
  • Cloud: AWS
Job Responsibility
Job Responsibility
  • Develop, maintain, improve, and support Community Fibre’s infrastructure service environments
  • Manage and maintain existing Linux based servers, both on-prem and cloud hosted
  • Work with the Network Technology Team
  • Build new servers / systems
  • Ensure existing ones are maintained, reliable and resilient
  • Cover backend systems engineering, infrastructure, and site reliability engineering
  • Provide guidance and mentoring to other engineers
  • Create and implement high and low-level designs
  • Act as a senior member for the Network Technology team
  • Provide reports to SLT, Exec’ and Board members when required
What we offer
What we offer
  • 25 days holiday, increasing by 1 day for each year of service up to 28 days
  • Birthday leave
  • Cycle to work scheme
  • Flexible WFH policy
  • Private Health Cover
  • Fulltime
Read More
Arrow Right

Security Architecture Lead

WHOOP is seeking a Security Architecture Lead to help shape secure, scalable des...
Location
Location
United States , Boston
Salary
Salary:
185000.00 - 200000.00 USD / Year
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10+ years in security architecture, product security, or senior security engineering roles supporting modern distributed systems
  • Strong understanding of secure system design, identity and access patterns, API and application security, and cloud-native architecture (AWS preferred)
  • Experience reviewing and guiding threat models in real engineering environments
  • Interest or experience in securing AI/LLM integrations or developing standards for responsible AI usage
  • Ability to influence and collaborate effectively across engineering, product, IT, and security
  • Familiarity with SOC 2, ISO 27001, GDPR, PCI, HIPAA-aligned security requirements, and NIST 800-53 or similar high-assurance control frameworks
  • Ability to translate regulatory and high-assurance control expectations into practical engineering patterns
  • Exceptional written and verbal communication, including design feedback and technical documentation
  • High integrity, sound judgment, and a pragmatic, solution-oriented mindset
Job Responsibility
Job Responsibility
  • Provide architectural oversight across product, platform, and internal systems, ensuring scalable, secure patterns that support WHOOP’s long-term growth
  • Advise InfoSec and IT on secure, scalable approaches for SIEM/logging pipelines, identity integrations, privileged access, SaaS integrations, and foundational security tooling
  • Define the target-state architecture for vulnerability management across product, cloud, and internal systems, transitioning from spreadsheets to integrated, automated workflows
  • Serve as the technical evaluator for high-risk vendors and integrations, validating architecture, controls, and data flows as part of the TPRA process
  • Map WHOOP’s architecture to frameworks required for future regulated or government-oriented verticals (i.e., NIST 800-53, AI governance standards, healthcare/biometric requirements) and help shape the roadmap toward readiness
  • Contribute to the design of scalable, secure patterns for AI usage across WHOOP, including MCP governance, LLM API integrations, and AI-enabled product features
  • Partner with Product Security and Engineering to provide secure design input for identity flows, API/WAF strategy, backend services, data paths, and new product features
  • Review threat models and design documents with Product Security and Engineering, identifying assumptions, systemic risks, and missing mitigations
  • Integrate security into engineering workflows through practical, reusable patterns and clear expectations
  • Produce clear, actionable architectural guidance and documentation used across engineering, product, and security
What we offer
What we offer
  • competitive base salaries
  • meaningful equity
  • benefits
  • generous equity package
  • Fulltime
Read More
Arrow Right

Design Manager - Category Lead

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
eu.josephjoseph.com Logo
Joseph Joseph
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • An undergraduate (or master’s) degree in Industrial Design, Product Design, Mechanical Engineering or a related discipline
  • Significant product development experience, with a proven track record of delivering complex consumer goods from concept to manufacture
  • Demonstrable category-leadership skills: strategic thinking, roadmap planning and the ability to drive innovation
  • Experience managing, mentoring and developing design professionals, with the agility to support recruitment and handover processes
  • Strong stakeholder-management and communication skills, able to present ideas clearly to senior teams
  • Sound understanding of manufacturing techniques and processes, ideally with factory experience in the Far East
  • Proficiency in design applications such as Adobe CS and SolidWorks
  • A creative, entrepreneurial mindset with the ability to challenge conventional thinking while keeping ideas commercial
Job Responsibility
Job Responsibility
  • Set and execute the vision for Cookshop, Cookware and Cleaning & Organisation, identifying opportunities to innovate and grow each category
  • Develop and maintain category road-maps in line with seasonal critical paths and commercial objectives and build inherent category value
  • Accountable for multiple, fast-paced complex projects launching into a global marketplace
  • Resolve design details and drive development forward, ensuring on-time launches against tight timelines
  • Liaise directly with packaging designers and manufacturing suppliers to manage prototypes, samples and quality checks
  • Line-manage the existing Cookshop & Cookware designer, providing coaching, feedback and performance management
  • Mentor junior colleagues, fostering a collaborative and high-performance culture
  • Work with in-house and external designers, engineers and commercial teams to align on requirements, budgets and margin targets
  • Assess technical development issues, define scope for resolution, communicate options, and drive issues to closure
  • Ensure all projects remain within agreed budgets and product costs align with margin targets
What we offer
What we offer
  • Competitive salary and holiday allowance
  • Company performance related bonus
  • A pension contribution
  • An exclusive staff discount
  • 24/7 healthcare appointment support
  • Hybrid working – 3 days in office & 2 days from home and flex start/finish times
  • External private employee wellbeing support
  • Access to Perkbox
  • Volunteer days
  • Team Recognition scheme
  • Fulltime
Read More
Arrow Right
New

Senior Product Designer

Because we believe that you, as a Senior Product Designer, can make the most of ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
gipo.it Logo
Gipo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant proven experience in Product Design
  • You are very autonomous and impact driven
  • Experience with Figma and advanced prototyping tools
  • Experience with hypothesis generation, experimentations definition, and AB tests
  • Strong collaboration with cross-functional teams like Product management, research, engineering, data analysts, etc
  • Experience working with data, business KPIs, and success metrics
  • Understanding of systems thinking and component-based design patterns
  • Excellent presentation and communication skills
  • Ability to give and receive feedback well, supporting and improving the work of other designers as well as yours
  • Adaptability to work in a rapidly changing, high-growth startup environment
Job Responsibility
Job Responsibility
  • Collaborate cross-functionally with product managers, engineers, and other stakeholders to ensure alignment and successful delivery of design solutions
  • Continuously iterate on design solutions based on user feedback, data analysis, and industry trends to drive product excellence and innovation
  • Mentor and coach junior designers, fostering a culture of design excellence and growth within the organization
  • Advocate for user-centered design principles and best practices, championing the importance of empathy and user research in the product development process
  • Contribute to the evolution of our products by using and helping improve our design system
  • Stay abreast of emerging technologies, design tools, and industry trends, applying relevant insights to enhance the user experience and maintain a competitive edge
  • Act as a thought leader within the design community, representing the company through conference presentations, blog posts, or participation in industry events
  • Lead or participate in user testing sessions and usability studies to gather actionable insights and validate design decisions
  • Drive the evolution of the company's design culture by fostering a collaborative and inclusive environment where diverse perspectives are valued and creativity flourishes
  • You’ll be directly responsible for decisions that influence the product and the roadmap
What we offer
What we offer
  • Share options plan after 6 months of working with us
  • Remote or hybrid work model with our hub in Warsaw
  • Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly)
  • 20/26 days of paid time off (depending on your contract)
  • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
  • Private healthcare plan with Signal Iduna for you and subsidized for your family
  • Multisport card co-financing for you to have access to sports facilities across Poland
  • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling
  • Free English and Spanish classes
  • Fulltime
Read More
Arrow Right
New

Technical Support Specialist, Tier 2

Fullpath is an AI-first tech company in the automotive space with hubs across th...
Location
Location
United States
Salary
Salary:
65000.00 - 75000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2+ years of experience in Senior Technical Support experience
  • At least 2+ years of experience in troubleshooting for SaaS products
  • At least 1-year of experience working with Tier 1 Lead /Tier 2 support
  • Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
  • Service-oriented approach with strong client-focused skills, comfortable making calls to customers in order to speed up the issues resolution
  • Team player with collaborative work style
  • Excellent time management and organizational skills
  • Excellent English verbal and written communication skills
  • Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads) - strong advantage
  • Experience with HTML / CSS / SQL - strong advantage
Job Responsibility
Job Responsibility
  • Provide high quality customer support to Fullpath’s customers
  • Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
  • Open, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
  • Collaborate with Tier 2 Team Lead, Tier 2 Tech Lead, and Engineering to solve technical product issues while keeping in constant communication with the customer
  • Demonstrate a “can do” attitude to solve as many issues at your resolution level
  • Examine, analyze, troubleshoot technical issues using our ticket systems, emails, and other available resources
  • Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
What we offer
What we offer
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match
  • Fulltime
Read More
Arrow Right