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The Senior Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across Tekmetric.
Job Responsibility:
Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities
Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs
Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.)
Translate data into compelling narratives for executive reviews, board decks, and product planning cycles
Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights
Train stakeholders on how to interpret and leverage product data to make better decisions
Standardize reporting practices across product teams, ensuring consistency and clarity
Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals
Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product
Ensure data accuracy, completeness, and consistency to support strategic product decisions
Build and maintain core product metrics, dashboards, and self-service data models
Requirements:
5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles
Proven experience building or scaling a product analytics ecosystem
Track record of translating complex data into actionable recommendations for product and business leaders
Experience working in SaaS or platform products is strongly preferred
Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred)
Deep understanding of data modeling, event analytics, KPIs, and instrumentation
Excellent communicator who can simplify complex information and influence without authority
Highly organized, process-oriented, and capable of driving cross-functional alignment
Strategic thinker who can zoom out to see the big picture while also diving into the details
What we offer:
Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness
$300 home office setup bonus after one year of employment
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