Senior People Operations Specialist, Snappr

Snappr

Location:
Philippines, Metro Manila

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

You will be challenged to be part of our People Operations team and will play a key role in ensuring a positive employee experience by managing day-to-day HR activities, supporting employee relations, talent acquisition, compliance, and performance management. You will serve as a liaison between HR and the departments to address employee engagement and organizational development initiatives.

Job Responsibility:

Oversee employee onboarding requirements, including Sprout account creation, Rippling profile updates, access level set-up, and document uploads
manage employee movement documentation, change updates, and status changes (probationary, regularization, etc.)
administer offboarding processes, including account terminations, exit packet preparation, final pay coordination with our vendor, and routing of clearance documents
maintain and update employee profiles in HR systems (Sprout, Rippling)
monitor employee attendance, leave management, and weekly masterlist updates
manage approvers, troubleshoot system issues, and escalate unresolved cases to system experts
prepare payroll instructions, endorse new hire and final pay details, and coordinate payroll tickets with vendors
handle government benefit registrations, notifications, and loan management (certifications and payroll deductions)
coordinate with benefits vendors, HMO brokers, and monitor claim status and escalations with the vendor and company Nurse
collect benefits documents and endorse claims for crediting
generate employment-related documents (COE, regularization letters, review reminders)
respond to employment verifications and government reporting requirements (SSS, PhilHealth, HDMF, BIR)
route final payslips, quitclaims, and tax forms (BIR 2316)
ensure compliance with internal policies and government regulations
manage Fresh Service tickets by triaging, assigning, escalating, and resolving employee concerns
document payroll tickets, track employee requests, and ensure timely closure of cases

Requirements:

At least 2 years of HR Generalist experience, with preference for HR Accounts Management
excellent proficiency in written and spoken English
adequate knowledge of current labor rules and regulations
process-oriented and independent
experience in using HRIS (Rippling and/or Sprout is a plus!)
proficiency in using Google Spreadsheets
experience in using Project and Ticketing Management platforms
strong quantitative and analytical skills
a "let's get it done" mindset

Nice to have:

Experience in using HRIS (Rippling and/or Sprout)
experience in using Project and Ticketing Management platforms

What we offer:

Competitive salary
transportation allowance provided
20% night differential (if applicable)
health insurance (Day 1 HMO w/ dependents)
free daily meals
paid time off
company equity

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior People Operations Specialist