Senior Operations Quality Analyst

The Senior Operations Quality Analyst plays a central role on the Shared Services team at Checkr. This strategic role focuses on pioneering a new era of customer interaction analysis through the power of AI and advanced Large Language Models (LLMs). We’re transforming our traditional quality assurance approach into a sophisticated insights engine. This involves leveraging LLM technology to create a dynamic system for understanding and optimizing the customer experience. Key responsibilities include developing a robust composite quality scoring framework, implementing predictive analytics for real-time customer satisfaction insights, and driving continuous improvements through data-driven feedback loops.