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Senior Onsite Coordinator

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Vodafone

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Location:
United Kingdom , Swindon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30450.00 GBP / Year
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Job Description:

You'll manage the day to day running of one of our prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.

Job Responsibility:

  • Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
  • Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues
  • The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
  • First point of contact and responsible for maintaining relationships with customer, end users and accounts team
  • Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
  • Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
  • Maintain equipment storage and distribution, being responsible for audit logs
  • Provide end user assistance for users porting and migrating onto the Vodafone Network
  • Provide end users with first line information on benefits of the Vodafone Network
  • Provide enhanced service and service levels for VIP users
  • Support with training of all cover advisors to ensure we maintain a seamless level of service
  • Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site

Requirements:

  • A strong ability to build relationships with internal and external stakeholders
  • Previous customer service experience
  • Ability to manage own time to always deliver great service
  • Excellent keyboard skills and systems knowledge including Microsoft Excel
  • Interest / understanding of Mobile devices including features / benefits
What we offer:
  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • A pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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