Senior Network Engineer Job at NTT DATA (Bangalore)

Senior Network Engineer

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Network Engineer at NTT DATA will ensure the operational integrity of client IT infrastructures. This role involves monitoring and resolving technical incidents, collaborating with teams, and contributing to project work. A bachelor's degree in IT/Computing and proficiency in networking technologies like Pulse Secure SSL VPN and Palo Alto are essential. The position offers a hybrid work environment and opportunities for professional growth.

Job Responsibility:

Ensure the operational integrity of client IT infrastructures
Monitor and resolve technical incidents
Collaborate with teams
Contribute to project work
Review client requests and tickets
Apply technical expertise to resolve them efficiently and effectively
Be the go-to person for second-line support, handling incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans
As part of the shift handover process, highlight key tickets and upcoming critical tasks for the next shift
Escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams
Collaborate with our automation teams to work on optimizing efforts and automating routine tasks
Coach our Service desk and L1 teams in both technical and behavioural skills
Establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues
Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
Drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts
Support disaster recovery functions and other related tasks as needed

Requirements:

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
March 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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