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Senior MSP Engineer

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PLANET RECRUITMENT SERVICES LTD

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Location:
United Kingdom, Reading

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

35000.00 - 45000.00 GBP / Year
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Job Description:

Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of Silchester)

Job Responsibility:

  • Offer technical support to customers via phone, email, or in person
  • Provide routine onsite visits to customers, as well as also dealing with onsite escalations
  • End-to-end project delivery, providing solution implementation, project management and pre/post-project support
  • Ensure all projects are delivered and installed within the timescales set
  • Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points)
  • Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking
  • Assist with setting up and configuring computer systems
  • Conduct software troubleshooting and recommend solutions
  • Communicate effectively with customers to understand and address their technical concerns
  • Provide technical support where required (pre & post project)
  • Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management
  • Carrying out site surveys and creating technical documentation
  • Collaborate with the IT support team on escalated more complex issues
  • Pre-sales support for Directors, communicating with new & existing customers
  • Proving a technical handover to the Service Desk

Requirements:

  • 5+ years proven experience in a customer facing technical support role within an established MSP
  • Excellent verbal and written communication and soft skills
  • Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot
  • VMWare ESX, vCenter and/or Hyper-V
  • Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec)
  • LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA
  • Certifications or a technical qualification in IT
  • Ability to write reports and technical documents
  • Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial
  • Exceptional attention to detail
  • Must have the resilience and ability to work under pressure
  • Must have the ability to work alone, and as a member of the team
What we offer:
  • 22+ Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • 10% Matched Pension Contribution
  • Career Development
  • Cycle Scheme
  • Car Parking

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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