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Senior Manager, Workplace Technology

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Mozilla

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Location:
United States; Canada

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. You will lead a team of workplace technologists within the Workplace Technology (WPT) domain. Your primary focus will be on leading & coordinating strategic and operational initiatives, with an emphasis on collaboration & AI productivity tools, SSO, enterprise search and workplace experiences with measurable outcomes. Ensure our workplace technologies are reliable, secure, and cost-efficient services for the enterprise. You’ll work closely with cross-functional partners to align priorities, share knowledge, and deliver impact together. You will also be part of decision making for internal technology choices and policy enforcement. The ideal candidate will demonstrate deep curiosity and sound technical judgment, people management and stakeholder collaboration skills to drive workplace outcomes.

Job Responsibility:

  • Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations
  • Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization
  • Lead, coach, and grow a high-performing team
  • set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement
  • Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively
  • Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning
  • Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences
  • Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast
  • Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy
  • manage exceptions and review cycles
  • Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains
  • Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain
  • Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability
  • present quarterly business reviews with data-backed decisions
  • Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost
  • Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands
  • Define the enterprise search strategy and roadmap
  • integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer
  • Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes
  • Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations

Requirements:

  • 10+ years of progressive experience in developing and delivering a robust workplace technology framework
  • Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale
  • Strong critical thinking skills with the ability to drive long-term organizational impact
  • Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs
  • Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change
  • Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices
  • Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation
  • Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume
  • Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics
  • Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams
  • Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions
  • Strong understanding of security and compliance best practices across enterprise systems and services
  • Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively
  • Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers
  • Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails
  • Excellent cross-functional communication and stakeholder management
  • calm, data-driven leadership during incidents and while steering strategic trade-offs
What we offer:
  • Generous performance-based bonus plans
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
  • Flexible work environment (majority of Mozillians work remotely)
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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