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Senior Manager, Workplace Technology

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Mozilla

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Location:
Canada; United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

184000.00 - 288000.00 USD / Year
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Job Description:

The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. You will lead a team of workplace technologists within the Workplace Technology (WPT) domain. Your primary focus will be on leading & coordinating strategic and operational initiatives, with an emphasis on collaboration & AI productivity tools, SSO, enterprise search and workplace experiences with measurable outcomes. Ensure our workplace technologies are reliable, secure, and cost-efficient services for the enterprise.

Job Responsibility:

  • Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations
  • Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization
  • Lead, coach, and grow a high-performing team
  • set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement
  • Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively
  • Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning
  • Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences
  • Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast
  • Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy
  • manage exceptions and review cycles
  • Participate in the development and execution of enterprise security policies, technology practices, and standards across Application, Endpoint, Data, and Infrastructure domains
  • Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain
  • Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability
  • present quarterly business reviews with data-backed decisions
  • Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation) to simplify the estate and optimize cost
  • Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation for events and all-hands
  • Define the enterprise search strategy and roadmap
  • integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption and time-to-answer
  • Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes
  • Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations

Requirements:

  • 10+ years of progressive experience in developing and delivering a robust workplace technology framework
  • Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale
  • Strong critical thinking skills with the ability to drive long-term organizational impact
  • Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs
  • Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change
  • Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices
  • Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation
  • Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume
  • Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics
  • Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams
  • Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions
  • Strong understanding of security and compliance best practices across enterprise systems and services
  • Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively
  • Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers
  • Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails
  • Excellent cross-functional communication and stakeholder management
  • calm, data-driven leadership during incidents and while steering strategic trade-offs
What we offer:
  • Generous performance-based bonus plans
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
  • Flexible work environment
  • Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  • Reimbursement for professional development (up to $3,000/year)
  • A work setup including the latest hardware and software of your choice

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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