Senior Manager, Technical Support Jobs

New

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

New

Senior Technical Support Engineer

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABI...

Location

Australia

Salary:

65000.00 - 95000.00 AUD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Experience with system-wide deployments
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Must live in and be eligible to work in Australia

Job Responsibility

First contact point for new customer support requests
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Be creative, find solutions to improving the customer experience and the way we work
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
Responsible to adhere to set internal controls

Fulltime

New

Senior Technical Support Engineer

As a Senior Technical Support Engineer at Arrcus, you will leverage advanced tec...

Location

India , Bangalore

Salary:

Not provided

Arrcus

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field
Minimum 5+ years in Technical Support or TAC roles supporting large-scale IP networks
Strong problem-solving and troubleshooting skills
adept at handling complex network scenarios
In-depth knowledge of routing and switching protocols and technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), VXLAN, EVPN, SRv6, Segment Routing
NetOps experience with tools such as Ansible, Vagrant
Excellent written and verbal communication skills
Outstanding customer management and service orientation

Job Responsibility

Troubleshoot and resolve complex hardware and software issues in customer production networks
Replicate customer network problems in a lab environment for in-depth analysis
Provide technical guidance to customers during network deployment, operation, and incident handling
Manage mission-critical customer issues, act as a liaison between customers and internal engineering/escalation teams
Advocate for customers to ensure timely problem resolution, including detailed issue documentation and escalation
Document and reproduce customer-reported issues, coordinate with engineering fixes as necessary
Develop technical specializations and contribute white papers, KBs, and documentation as needed
Participate in cross-functional projects such as new product launches, support readiness, and process/tool improvements

What we offer

Competitive compensation packages including equity
Medical Insurance
Parental Leave

Fulltime

Senior Program Manager, Technical

The Sr Program Manager, Technical on the Digital Commerce Product team contribut...

Location

United States , Bellevue; Herndon

Salary:

98200.00 - 177200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business, Finance, Economics, Computer Science, Engineering, or related field
4-7 years Experience in organizational programs, project management or related area
2-5 years Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch
Program Management
Project Management
Budget Management
Program Analysis
Problem Solving
Communication
Negotiation

Job Responsibility

Develops program roadmaps, initiative project plans and schedules, and provides budget oversight for the business group on the program(s)
Monitors actual program progress compared to baseline, and reports progress against KPIs
Documents, obtains approvals, and tracks all changes in program and project tools/systems
Produces detailed reports and communicates program status to respective stakeholders, program sponsor and executives
Hosts management and program team meetings, as required, keeping the program team informed and progressing including program reviews with stakeholders as necessary to perform ongoing assessments on the progress of program(s)
Facilitates the creation of the program charter (mission statement, KPIs, key partners/stakeholder teams, program roadmap/key initiatives)
Ensures availability and distribution to all program team members and leadership
Adjusts program charter, as needed
Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards
Manages contracts and vendors

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

New

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...

Location

Greece , Thessaloniki

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
Proven leadership in managing large-scale investment projects and multidisciplinary teams
Strong background in plant operations, maintenance, and industrial automation
Degree in Engineering or a related technical field
Proficiency in engineering software, industrial IT systems, and project management tools
Fluency in Greek and English

Job Responsibility

Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
Managing technical investments and ensuring alignment with strategic and operational goals
Overseeing contractor engagement and performance across projects and services
Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
Embedding maintenance best practices to enhance asset reliability and reduce downtime
Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
Support the development of technical specifications and documentation for new projects
Coordinate with cross-functional teams to ensure seamless integration of technical services
Monitor and report on key performance indicators related to technical operations

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Company car
Fuel allowance
Performance bonus

Fulltime

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...

Location

United States , Bellevue; Overland Park

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

Senior Technical Project Manager

The Technical Senior Project Manager will lead the orchestration of complex, cro...

Location

Poland

Salary:

Not provided

HSBC

Expiration Date

February 10, 2026

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology or related field
7 to 9 years of experience of project management experience, with at least 3+ years in a senior role managing complex technical projects
PMP (Project Management Professional) and/or CSM (Certified Scrum Master) are highly desirable
demonstrated knowledge of Financial Services business processes and resultant information needs: client, risk / regulatory / finance, etc.
excellent communication skills with technical (the team) and non-technical (senior entity management around the globe) counterparts
ability to execute quickly and efficiently
analytical/problem solving capabilities, ability to conceptualize, anticipate future direction and trends
solid understanding of Agile principles and practices (Scrum, Kanban)
familiarity with cloud platforms (AWS, Azure, GCP) and data architecture
experience with data pipelines, data warehouses and ETL processes

Job Responsibility

Act as a bridge between business objectives and technical execution, by ensuring technical excellence of deliverables and alignment with strategic goals
lead the end-to-end management of large-scale, cross-functional technical projects, including platform migrations, infrastructure overhauls, and system integrations
drive project execution using a hybrid of Agile and traditional methodologies, tailored to the project’s needs
serve as a primary point of contact for project stakeholders, including senior leadership, product managers, engineering teams (IT and DAO)
facilitate clear and concise communication across all levels, translating technical concepts for business audiences and business needs for technical teams
work closely with IT, DAO, and architects to understand technical dependencies, feasibility, and implementation strategies
provide technical guidance and support to team members, ensuring projects align with technical standards, best practices, and applicable internal policies
engage with stakeholders across various teams to gather requirements, provide updates, and manage key project stakeholder expectations
track project progress, prepare reports, and present findings to senior management
facilitate collaboration between cross-functional teams, ensuring effective communication and alignment of project goals

What we offer

Competitive salary
annual performance-based bonus
additional bonuses for recognition awards
multisport card
private medical care
life insurance
one-time reimbursement of home office set-up (up to 800 PLN)
corporate parties & events
CSR initiatives
nursery and kindergarten discounts

Fulltime

Senior Manager, Technical Support

Duetto

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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