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Senior Manager, Technical Support Engineering

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ClickHouse

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

100000.00 - 170000.00 USD / Year
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Job Description:

We are seeking a technical Support Engineering Manager to build and grow a Support Engineering team working remotely in our AMER region. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse.

Job Responsibility:

  • Team management of ClickHouse Support Team employees in Canada, USA, and LatAm
  • Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role
  • Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth
  • Represent ClickHouse and deliver excellent customer service as a manager and as an engineer
  • Provide professional response and guidance within the required Service Level Agreements (SLAs) on technical cases
  • Lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers

Requirements:

  • Previous experience as a people manager of remote and distributed customer support engineers
  • Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Proven experience within a customer support organization for a SaaS company
  • Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow

Nice to have:

  • Experience with ClickHouse
  • Experience with OSS and open-source technologies, as a user, community member, or contributor
  • Experience with Azure, GCP or AWS
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
What we offer:
  • Flexible work environment
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – opportunities to engage with colleagues at company-wide offsites

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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