Senior Manager, Quality Assurance & Operations Excellence, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Senior Manager, Performance Improvement & Development (SMPID), Residential Operations leads and facilitates key components for quality assurance, learning delivery, and pre-opening support. This position focuses on driving performance improvement across Marriott International Residential brands within the continent. The SMPID is also responsible for delivering training programs, supporting property pre-openings, and working closely with various stakeholders to drive and sustain results.

Job Responsibility:

Responsible for implementing property scorecards to measure
Responsible for initiating problem-solving communication with property senior leadership team when necessary, in order to ensure continent success
Responsible for sharing best practices within continent
Responsible for training and development of new property Leaders on Residential specific training including quality tools
Responsible for learning execution including in person and virtual training
Responsible for providing support prior to an opening and leading countdown process for residential openings
Responsible for distribution of digital Personalized Service Flashcards
Responsible for developing and maintaining all scorecards/dashboards
Responsible for auditing and maximizing usage of all systems
Responsible for Owner Engagement Survey sample, daily participation reporting, bi-annual impact plan audit
Responsible for driving engagement on the residential blog
Responsible for coordination and facilitation of annual SWOT analysis
Responsible for coordination and data submission for annual Breakthrough Leadership reset process
Responsible for measurement and communication of Residence Owner spending at co-located hotels and local revenue
Responsible for tracking and communicating renovation compliance and post renovation analysis
Responsible for oversight of the Owner Engagement Survey Red Zone Strategy
Responsible for above property Residences assimilation for specified continent
Responsible for environmental program participation and tracking including MESH, ENGIE, Transcendent, Water Safety Program and Water Intrusion
Oversight of the annual condo hotel rotation audit with third party auditor
Responsible for facilitating Global Audit Process within Continent

Requirements:

Advanced in MS PPT including dynamic elements, such as videos, visually represented data, and interactive modules
Advanced in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH and Data Tables
Skills in facilitating improvement strategies, managing quality improvement teams and complex projects
Ability to communicate and train all levels of the organization
Aptitude to analyze data and prepare reports of findings
Practical application of statistical methods and tools
Advanced knowledge of MS Teams platform
Ability to develop and deliver virtual and in-person presentations and training classes
Advanced knowledge of systems including GXP, BuildingLink, Digital Learning Zone, MHUB, MESH, TrueView, Land-It, Just Report It, Gallup Online, Transcendent, Marriott Asset Library, 4DX, Tableau
Travel 30% to 50%
Flexible schedule

Nice to have:

Quality improvement team facilitation
Group training experience
Multi-branded luxury operations
Luxury residential operations

What we offer:

Equal opportunity employer
Rich blend of culture, talent, and experiences
Fosters an environment of inclusion
Dedicated to non-discrimination on any protected basis

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Manager, Quality Assurance & Operations Excellence