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As the Senior Manager, Quality Assurance - Enterprise, you will build and lead a team dedicated to delivering data accuracy and compliance for Checkr’s enterprise customer base. This role will play a critical role in the company’s support offering, providing a white glove experience to ensure that quality assurance and customer standards are continuously met with exceptional precision. You will collaborate closely with Checkr’s Customer Success, Product & Engineering, Legal teams to cultivate a best in class customer experience by owning data quality from the initial research through the background check lifecycle and finished product. As a key member of the Operations department leadership team, you will contribute directly to defining and driving organizational strategy, interfacing with executive leadership, and achieving company-level goals.
Job Responsibility:
Build, mentor, and scale a team of background check industry experts focused on driving accuracy and compliance for Checkr’s enterprise customers
Oversee daily team production, maintain workflow quality, and ensure consistent adherence to key performance indicators
Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers
Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions
Serve as a company and product expert, representing the team and its service externally to customers
Identify and spearhead product and operational improvements in close collaboration with Checkr’s Product and Engineering, Customer Success, and Legal teams
Requirements:
7+ years of background check industry experience
5+ years of people management experience
Proven experience building and scaling high-performing teams
A strong analytical mindset paired with a creative approach to problem-solving
Demonstrated experience working directly with customers, effectively serving as a visible face of the organization
Exceptional written and verbal communication skills
The ability to thrive in a fast-paced, iterative environment
What we offer:
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
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