Senior Manager, Command Center Communications

• Execution of Command Center communications strategy in support of Marriott’s digital and technology transformation
• Support the communication strategy for The Power of M Command Center, including creating communication templates, managing review and approval processes, tracking known issues and coordinating with program and continent communication leads
• Leverage the BTO Communication tools and platforms to ensure the timely flow of key information from the Command Center to hotels
• Continually monitor and improve the effectiveness of Command Center communications
• Assist with Command Center Communications content creation, review, approval and distribution processes
• Manage processes and templates to assist Command Center staff in creating and delivering content during off-hours
• Support the Director, Command Center Communications, and Command Center leaders to ensure critical items and/or issues are communicated to impacted hotels rapidly and effectively
• Represent the BTO Communications team in key meetings where needed
• Partner with the BTO Communications leads to share issues being addressed by Command Center communications
• Participate in after-hours coverage when needed to enable 24/7 global command center communications support during active cutover windows

• 5+ years’ experience in communications, ideally in a fast-paced, reactive environment, demonstrating a pattern of exceptional performance AND 4-year degree from an accredited university in Communications or related major
• OR 6+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
• Experience managing global communications vehicles, including editorial oversight and content management for websites and email distribution
• Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
• Possess exceptional written and oral communication skills
• Strong personal leadership, organizational, relationship-building and negotiation skills
• Self-starter with confidence, enthusiasm and strong customer service orientation
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Ability and willingness to provide off-hours support to enable 24/7 global command center communications during cutover windows

Experience with transformational change management including large-scale, global systems deployment

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical, dental, vision coverage
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• paid sick leave
• PTO
• holidays