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Senior Manager Bars & Shops

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Butlin's

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Location:
United Kingdom , Skegness

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Senior Manager for the Bars & Shops department will be responsible for the smooth planning and delivery of all our bars and shops across our resort. As part of the Resort Leadership Team, you will manage your budget closely, reducing waste, generating sales and managing payroll costs. You will also lead your team to ensure our bars and shops are always running at the best standards possible, and that our guests are happy with the experience – driving our NPS. With a continuous improvement and growth mindset, you will always be focused on managing variable costs and improving guest experience.

Job Responsibility:

  • Smooth planning and delivery of all bars and shops across the resort
  • Manage budget closely, reducing waste, generating sales and managing payroll costs
  • Lead team to ensure bars and shops are always running at the best standards possible
  • Ensure guests are happy with the experience – driving our NPS
  • Manage variable costs and improving guest experience
  • Oversee all Shops & Bars across the resort
  • Manage KPIs related to costs, identifying business risks, and taking corrective action
  • Ensure bars and shops consistently meet brand standards and guest expectations
  • Proactively use guest feedback and data trends to enhance the guest experience
  • Ensure compliance with all relevant legislation, health and safety policies, and safe & secure training within your area
  • Drive central rostering, anticipate guest demand, align resources accordingly, and ensure rotas are issued three weeks in advance
  • Foster a culture of ownership and accountability in achieving departmental and business goals
  • Build strong relationships across the resort and with Butlins central support teams
  • Take ownership of the entire employee lifecycle, from onboarding to performance management, training, and HR processes
  • Improve team retention through actionable feedback and strategic initiatives

Requirements:

  • Proven track record in driving brand profitability and enhancing guest experience
  • Experience in improving Net Promoter Score (NPS) and Employee Net Promoter Score (ENPS)
  • Experience in reducing labour turnover and managing payroll budgets
  • Experience in ensuring high audit results and maintaining robust Health & Safety standards
  • Experience in taking ownership of Profit & Loss (P&L) responsibilities
  • Experience in managing department budgets, including stock, payroll, and replacement inventory
  • Experience in using guest feedback and data trends to enhance guest experience
  • Experience in ensuring compliance with all relevant legislation, health and safety policies, and safe & secure training
  • Experience in central rostering, anticipating guest demand, and aligning resources
  • Experience in inspiring teams with strategies that engage, develop, and retain talent
  • Experience in building strong relationships across a resort and with central support teams
  • Experience in taking ownership of the entire employee lifecycle, from onboarding to performance management, training, and HR processes

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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