Senior Manager – Delivery Services Jobs

New

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment

Job Responsibility

Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively

New

Senior Program Manager – Martech Services Delivery

We are seeking a highly experienced Program/Project Manager to strategically pla...

Location

Salary:

Not provided

Actian

Expiration Date

Until further notice

Requirements

15+ years of experience in planning and delivery of multi-year projects related to ERP or Digital Transformation Implementations of team sizes between 50-100+ members with focus on Client Stakeholder Management
Proven experience in Client Facing Delivery Roles and working with Senior Client Management (CxOs)
Proven track record of effective leadership and team management
Strong communication and interpersonal skills to manage stakeholders and team members
Demonstrated ability to solve complex problems and make informed decisions under pressure
Proficiency in project management software (e.g., Microsoft Project, Asana, Trello)
Understanding of methodologies like Agile, Scrum, Waterfall, and Lean
Experience in identifying, assessing, and mitigating project risks
Proficiency in managing project budgets and resources efficiently
Ability to adapt to changing project requirements and environments

Job Responsibility

Collaborate with HCL Stakeholders, Business Partners and Clients to understand business requirements to plan and execute project delivery to ensure successful client and business outcomes
Project Planning and Management: Developing comprehensive project plans, including timelines, budgets, staffing, and milestones
Team Leadership and Coordination: Leading and coordinating project teams, mentoring and motivating members, and fostering a collaborative environment
Stakeholder Communication: Engaging with Clients and HCL stakeholders to provide strategic updates, gather feedback, and ensure alignment with project goals
Risk Management: Identifying and mitigating significant risks to keep the project on track
Resource Management: Hiring and Managing resources allocations effectively to ensure Client success
Quality Assurance: Ensuring all deliverables meet rigorous quality standards
Budget Management: Overseeing project budgets and ensuring financials are managed throughout the project's lifecycle
Performance Monitoring: Continuously monitoring project progress, client satisfaction and making necessary adjustments
Reporting: Preparing and communicating project status reports & dashboards with stakeholders and clients

What we offer

Competitive compensation and benefits aligned with the Italian market
Opportunities for learning, growth, and career advancement in a global organization
Inclusive and diverse company culture

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

Service Delivery Manager

As the Service Delivery Manager - Customer Operations you will be responsible fo...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations service delivery in a fast paced customer focused environment
Strong understanding of capacity planning, intraday management and performance optimisation
Demonstrate ability to interpret live data and performance dashboards to make informed, timely operational decisions
Experience in incident response and service recovery ensures minimal disruption
Proficiency in using CRM, WFM or operational management tools

Job Responsibility

Monitor live operational performance and service levels throughout the day, identifying risks or deviations from planned schedules and taking proactive action to maintain service delivery targets
Coordinate real-time resource adjustments where required, adjusting queues, schedules, and workflows to maintain SLA, occupancy, and response-time targets
Build and refine dashboards and tools such as Looker to give teams visibility of live and historical performance trends
Oversee system health ensuring data accuracy, issue escalations and timely resolution of any operational or technical problems
Act as point of contact for any operational incidents or issues. Coordinate operational responses including the deployment of customer communications, reorganisation of staff rotas and support with any post incident reviews
Provide live performance reporting and insight to senior stakeholders, highlighting any emerging trends, risks and opportunities for improvement

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Bachelor's degree or equivalent experience required
7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
Strong stakeholder management and executive communication skills
Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
Strong passion for customer experience

Job Responsibility

Lead overall country post sales delivery services
actively engage Sales and Business leaders to drive quality of services and support business growth
customer facing to lead team in senior management engagement to develop relationship with key accounts
own executive-level communications with customers
directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
meet key operations KPI in customer satisfaction while driving delivery efficiency
collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations

What we offer

Health and wellbeing supports
personal and professional development programs
unconditional inclusion and a supportive working environment

Fulltime

Senior Service Delivery Manager

As Service Delivery Manager, you will be in charge of the daily governance of la...

Location

Belgium

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Master Degree thinking level
sound knowledge of MS Office
quick learner when working with new tools and applications
ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
solid interest in and knowledge of the ICT industry
excellent communication skills in Dutch, English, and French
ability to dialogue with people from different backgrounds
driven and enthusiastic team member
excellent time management and organizational skills
ability to work independently

Job Responsibility

Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
Meet customer regularly to review performance and propose improvements or new opportunities
Monitor budgets and margins & report accordingly, ensuring correct invoicing
Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation

What we offer

Flexible working hours
satellite offices
home working
informal, no-nonsense environment
32 days of annual leave
company car and a national fuel/charging card or mobility allowance
group insurance
hospitalization insurance
competitive gross salary

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Manager – Delivery Services

Experion Technologies

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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Senior Manager - Category Management (Technology Services)