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The Recommender Systems group is tasked with delivering highly relevant, personalised product ranking and recommendations to users across the entire Viator product. Further improving our product rankings with state of the art approaches has high level executive support and is a crucial part of the company’s 3 year strategy.
Job Responsibility:
Get to work on a variety of Recsys modalities using a modern tech stack with a freedom to explore modelling approaches to find the optimal solution
Design, code, experiment and implement models and algorithms to enhance customer satisfaction, increase supplier value, optimize business results, and ensure infrastructure efficiency
Collaborate with product managers and various business stakeholders to ensure top-quality outcomes to meet internal objectives
Investigate and adopt innovative concepts that offer tangible benefits
Requirements:
5+ years of hands-on data science experience
In-depth knowledge of AI/ML/DL, Statistics, and related open-source libraries
Previous experience of working on industrial grade recommendation systems and ideally familiarity with offline evaluation techniques
Awareness of current ML techniques, keen on self-improvement and striving to solve real-world data challenges
Strong skills in SQL and at least one programming language
To be comfortable in code reviews, discussing architecture, and collaborating with a multidisciplinary team for regular model deployments
Experience in deploying online solutions and analysing real-time results through A/B testing
To be passionate about mentoring junior members of the team, and have a strong desire to help us perform to the best of our ability
Leadership qualities, autonomy, and team collaboration skills
Clear communication skills, awareness of the audience, and proactive sharing of findings. Actively involved in business networking and able to communicate complex ideas across the business simply and effectively
Nice to have:
Master's or PhD in Computer Science, Operations Research, Statistics, or related quantitative disciplines
Knowledge in (any or all) User Modelling, Representation Learning, Large Language Models (LLM)
Prior experience in e-commerce or at an Online Travel Agency
What we offer:
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonus
“Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums